Frequently Asked Questions
1: What services does Aeroflow Direct offer?
2: How do I contact Aeroflow Direct?
3: Do I need a prescription to place an order?
4: What are my payment options?
5: Do you offer financing?
6: Will my equipment be covered by insurance?
7: How do I create an account?
8: How do I compare products?
9: How does my information stay safe?
10: How often should I replace my equipment?
11: Can I auto-renew my purchase monthly?
12: What are my shipping options?
13: Does my equipment have a warranty?
14: What is your return policy?
15: What brands do you offer?
16: Is Aeroflow on social media?
1: What services does Aeroflow Direct offer?
Aeroflow Direct is the direct-pay online storefront of Aeroflow Healthcare, a leading durable medical equipment (DME) provider. We provide patients with the option of purchasing necessary medical equipment without requiring insurance credentials. Our expansive online store provides a variety of medical equipment and supplies from industry leading brands at the lowest allowable cost to save you time and money.
2: How do I contact Aeroflow Direct?
Call us toll free at 1-888-345-1780, email us at shop@aeroflowinc.com.
3: Do I need a prescription to place an order?
Some products for purchase on Aeroflow Direct require a prescription. These items are clearly marked on our website with an icon stating “this item requires a prescription.” We only need a prescription once to file it in our system. You can easily submit a copy of your prescription through our Online Form.
4: What are my payment options?
Aeroflow Direct is a cash-pay site to serve customers with high deductibles, lack of insurance coverage, or for those who prefer to pay out of pocket. We accept most major credit cards as well as cash or check.
We offer financing through Affirm Financing - any purchase over the base price of 100 dollars is eligible for monthly financing over the course of 3, 6 or 12 months.
6: Will my equipment be covered by insurance?
Aeroflow has years of experience working with Medicare, Medicaid and many insurance providers and can assist you with getting your equipment through insurance. All you need to do is fill out our quick Qualify Through Insurance form and a representative will be in touch to inform you of your options!
7: How do I create an account?
New customers can create an account in a few simple steps through our patient portal. Just set up a username and password and you will have access to order tracking and delivery estimates, along with the option to save your shipping information (in order to move through the checkout process even faster).
You can compare several products at once using our handy compare feature located right below every product listing. This will deliver a comparison chart that provides in depth product features, price comparisons, warranty information and much more.
9: How does my information stay safe?
We implement many security features to ensure that your personal information remains private. Read our privacy policy to learn more about the precautions we take to keep your information safe.
10: How often should I replace my equipment?
Replacement schedules vary based on many different factors. Often, your insurance provider will enact a replacement schedule based on coverage. This also varies based on your equipment type and the longevity of the device. If you have any questions, please give our team of specialists a call at 1-866-298-6482 so we can help you get a replacement part or device that meets your needs..
11: Can I auto-renew my purchase monthly?
You can set up an automatic monthly renewal for incontinence cleaning supplies, bed pads and catheters. This feature will be appended to your order before checkout, and an automatic shipment will be delivered to your door each month that you continue payment. You can change your resupply order at any time, just contact us to update your order.
12: What are my shipping options?
Aeroflow Direct offers Free Shipping on all orders over $49.00. Aeroflow Direct ships through a variety of major carriers to get your order to you as fast as possible. In addition to this, we offer 2-day air, overnight and expedited shipping on any order, and a customized quote for this service can be provided upon checkout. Read more details on our shipping policy information page..
14: Does my equipment have a warranty?
Power chair, scooter, lift chair, nebulizer and oxygen concentrator warranties are product specific and based on manufacturer policy. Please contact us at shop@aeroflowinc.com to find out if your equipment is under warranty.
15: What is your return policy?
Aeroflow Direct offers a generous return policy to ensure that you are fully satisfied with your product and our service. We offer a full refund on most of our products within a window of 30 days, though there are some exceptions depending on the product. Read more about qualifying for a return on our return policy page.
Aeroflow Direct offers top brands at the lowest allowable prices to best serve you. We offer a wide variety of options when it comes to supplies for respiratory devices, mobility chairs and scooters, pediatric supplies, bracing, patient room supplies, catheters, incontinence supplies and bathroom aids. Our brands page features a comprehensive list of all the manufacturers we work with to provide you an affordable, quality product.
17: Is Aeroflow on social media?
Aeroflow has an active blog that features product reviews, insurance information, industry news and much more to keep you connected. We are also present on social media - be sure to follow us to stay up to date on special offers and new products!